1. Shipping Policy

Thank you for shopping with us! Please review our shipping policy below to understand our delivery processes and timelines.

Shipping Methods & Coverage

• Standard Shipping Only: We currently only offer standard shipping for all orders.

• Domestic Delivery: We ship to standard domestic addresses.

Order Processing & Transit Times

• Processing Time: All orders are typically processed within 2–3 business days. Orders are not processed or shipped on weekends or holidays.

• Estimated Transit Time: Once shipped, standard delivery typically takes 3–7 business days depending on your location.

Address Accuracy & Customer Responsibility

• Correct Information Required: The customer is responsible for ensuring the correct shipping address is entered at the time of purchase.

• Incorrect Address Consequences: We cannot change the shipping address after an order has shipped. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping costs to resend the item.

Lost, Stolen, or Damaged Packages

• Limitation of Liability: Worshipper’s Guide Merch is not responsible for lost or stolen packages once they have been confirmed as delivered by the shipping carrier.

• Carrier Delays: We are not liable for any delays caused by the carrier or customs clearance.

• Claims: If your package is lost in transit (before delivery confirmation), please contact the carrier directly or reach out to our customer support at worship.safeplace@gmail.com to assist you in filing a claim.

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2. Return & Refund Policy

Thank you for your purchase! Please read our policy regarding returns and refunds carefully.

All Sales Are Final

• No Returns or Exchanges: We do not accept returns, refunds, or exchanges. All sales are final once checkout is complete.

• Exemptions for Damages: The only exception to this policy is if an item arrives damaged or defective due to a manufacturing error.

Damaged or Defective Items

• Reporting Window: If you receive a damaged or defective item, you must notify us within 48 hours of delivery.

• How to Report: Please email worship.safeplace@gmail.com with your order number, a brief description of the issue, and clear photos of the damage.

• Resolution: Upon review, if the item is deemed defective, we will issue a replacement or store credit at our discretion.